South Shore Surgery Center – Patient Feedback

We strive to maintain a professional and compliant atmosphere. However, issues can arise. The Grievance Procedure is a means for patients and related parties to inquire into is- sues raised, and identify whether action needs to be taken to resolve identified issues and prevent recurrence. The Facility Administrator will record the grievance complaint and conduct a prompt investigation for quick resolution. Any patient and/or support person, visitor, employee, physician, or vendor may lodge a grievance using the Center’s procedure to formally voice complaints, resolve disputes, or to bring attention to possible violations of patient rights. No person shall be punished or retaliated against for using the Grievance Procedure.

Any grievances, comments and complaints are addressed to the Facility Administrator. Complete details and a copy of the Center’s Grievance Policy, as well as a Grievance form may be obtained by contacting the Center Administrator at (631) 647-5550.

Complaints and concerns can be expressed in any one of the following ways:

  • Discuss with your physician
  • Discuss with the Center’s Administrator at 631- 647- 5550, or write to:
    South Shore Surgery Center, 53 Brentwood Road, Suite F Bay Shore, NY 11706
  • Call the New York State Department of Health complaint hotline at 1-800-804-5447, or write to:
    NYS Department of Health Hospital & Primary
    Care Program • Suffolk County Office
    320 Carleton Avenue, Suite 5000,
    Central Islip, NY 11722
  • Call Medicare Beneficiary Hotline at: 1-800-MEDICARE (1-800-633-4227) or contact the Medicare Ombudsman via the world wide web:
  • Call the AAAHC at (847) 853-6060
Compliance HelpLine
QR Code for Ethics Point Site

We encourage employees, medical staff, vendors, patients, and business partners to report to Janice Stewart,
Compliance Officer at 516.266.5014 or the Compliance HelpLine any actual or suspected violations of the Center’s
policies and procedures and/or federal or state law. Calls received by the Compliance HelpLine are most often
inquiries but can sometimes be reports of potential misconduct. Our investigatory process includes many methods to
determine whether any misconduct occurred. Compliance takes all calls seriously. Inquiries are reviewed by the
Compliance Officer and may also be reviewed by other applicable departments.
The Center’s Compliance HelpLine is available 24 hours a day, even days a week. Compliance HelpLine callers may
remain anonymous and those who choose to give their name will have their identities protected to the extent allowed
by law. The Compliance HelpLine has multi-lingual operators who can take reports from individuals whose first
language is not English. The Compliance HelpLine can be reached by calling (800) 894-3226 or by visiting online or by
scanning the QR code.